Prices, shipping, payment, warranty and returns. Last updated: October 2026.
Prices include VAT for sales in Spain and the rest of the European Union.
Sales to Ceuta, Melilla, the Canary Islands and countries outside the European Union are exempt from Spanish VAT. Any local taxes or import duties are always paid by the buyer.
As a general rule, parcels are shipped within 48 to 72 hours of receiving payment, with the carrier you choose when you pay. Whichever shipping method you choose, we will send you a link so you can track your order online.
Shipping costs are calculated automatically when you place your order, before you pay.
We pack every order carefully and take special care to protect fragile items. Please check your parcel on delivery: if it arrives damaged, note it on the delivery receipt of the carrier and tell us within 48 hours at info@phonemaspeakers.com so that we can solve it.
All our products are guaranteed against any manufacturing defect.
Consumers: you have the legal guarantee of conformity of three years from delivery established by Spanish consumer law. If a product is faulty we will repair or replace it free of charge, shipping costs included, as long as it is sent with the method we indicate.
Business customers: the warranty period is two years. Shipping to and from our workshop is paid by the customer: the warranty covers the repair or replacement of the product, but not the shipping. If the product fails within the first 10 days, we pay the shipping costs as long as it is sent with the method we indicate.
The warranty does not cover misuse, changes to the characteristics of the product or handling by people not authorised by Phonema Speakers. To make a claim, contact us through the support page. Parcels sent carriage forward will not be accepted.
You have 14 days from receiving your order to return or exchange a product, without having to give any reason. Tell us by writing to info@phonemaspeakers.com with your order number, and send the product back within 14 days of telling us, with the invoice and in its original packaging, complete and in perfect condition. Return shipping costs are paid by the customer. Returns are not accepted after this period.
Kit products cannot be returned once they have been assembled or installed, unless they are faulty.
We will refund the amount paid, including the standard shipping cost of the order, within 14 days of receiving the product, using the same payment method. If the product is returned damaged or incomplete, Phonema Speakers may reduce the refund in proportion to its loss of value.
You can send any complaint to info@phonemaspeakers.com and we will answer within one month. Official complaint forms are available on request.
